Last updated: 21 September 2026
For questions about products, personalisation or an existing order, we’re happy to help.
Please allow up to one working day for a response during our customer service hours.
Customer Service Hours
Monday–Friday: 09:00–17:00 (UK time)
We are closed on weekends and UK bank holidays.
If your enquiry relates to an existing order, please include your order number where possible.
Business Address
The Bunny Hat
13 Cheers Drive
Speedwell
Bristol
BS5 7FQ
United Kingdom
Order Enquiries
For questions about an existing order, please include:
- your order number
- the name used on the order
- a short description of the issue
- photographs where relevant
Personalised & Custom Orders
If you need help with:
- names or wording
- embroidery placement
- thread colours
- logo uploads
- pet portrait images
- business workwear
- custom requests
please contact us before ordering if you are unsure.
Legal Information
The Bunny Hat is a UK-based business.
Our sales and services are subject to applicable UK consumer law.
Useful Information
For further information, please see:
- Refund & Returns Policy
- Shipping & Delivery
- Privacy Policy
- Terms & Conditions
- Cookie Policy (UK)
Thank you for choosing The Bunny Hat.