Last updated: 21 September 2026
At The Bunny Hat, most products are personalised or made to order. Please allow time for us to prepare your order before dispatch.
Processing Time
Our standard production time is usually 3–5 working days before dispatch.
Some larger, more complex or bulk personalised orders may take longer. If there is likely to be a significant delay, we will contact you.
Processing time is separate from delivery time.
UK Delivery
UK orders are sent using Royal Mail Tracked 48.
Delivery charges are calculated based on the total weight of your order.
Current UK delivery rates are:
- Up to 1 kg — £3.99
- 1–2 kg — £4.49
- 2–10 kg — £7.49
- 10–20 kg — £11.99
Orders over £100 qualify for free UK delivery.
Tracking
Where a tracked service is used, tracking details will be provided once your order has been dispatched.
Please allow time for tracking information to update after dispatch.
Delivery Times
Royal Mail Tracked 48 normally aims to deliver within approximately 2 working days after dispatch, but delivery times are estimates and are not guaranteed.
Delays may occasionally occur due to:
- carrier disruption
- adverse weather
- seasonal demand
- customs checks
- incorrect or incomplete addresses
- circumstances outside our control
Address Accuracy
Please ensure your delivery address is complete and accurate before placing your order.
We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.
If you notice an address error after ordering, please contact us as soon as possible. If the order has not yet been dispatched, we will try to update it.
Returned Parcels
If a parcel is returned to us because:
- the address supplied was incorrect or incomplete
- delivery was refused
- the parcel was not collected
- the carrier was unable to complete delivery
we may require additional postage before re-dispatching the order.
Where a refund is appropriate, original delivery charges may not be refundable unless required by law.
Lost or Delayed Parcels
If you believe your parcel is delayed or lost, please contact us with your order number.
We will review the tracking information and, where appropriate, raise an enquiry or investigation with the delivery provider.
Please allow any required carrier investigation or waiting period to be completed before a replacement or refund is issued.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible.
Where possible, please provide:
- clear photographs of the damaged item
- photographs of the outer packaging
- your order number
- a brief description of the issue
Please keep the original packaging until the issue has been resolved, as the delivery provider may require evidence.
Once the issue has been reviewed, we will arrange an appropriate replacement, refund or other resolution where required.
Missing Items
If part of your order is missing, please contact us as soon as possible after delivery.
We will review the order and delivery information and arrange the appropriate resolution.
Personalised Orders
Most items sold by The Bunny Hat are personalised or made to order.
Personalised and custom-made products are generally not returnable for change of mind, but your statutory rights still apply if an item is faulty, damaged, incorrect or not as described.
Please see our Refund & Returns Policy for full details.
International Orders
International shipping options will be offered only where available.
Delivery times and charges will vary depending on destination.
Customs, Duties & Taxes
For international orders, the recipient may be responsible for any:
- customs duties
- import taxes
- local handling fees
- other charges imposed by the destination country
These charges are not included in our shipping price unless specifically stated.
Customs inspections may delay delivery and are outside our control.
PO Boxes and Restricted Addresses
Some delivery services may not be available to PO Boxes, APO/FPO addresses or other restricted delivery locations.
Where a delivery service cannot be used for the address provided, we may contact you to arrange an alternative.
Contact Us
For shipping or delivery questions, contact:
The Bunny Hat
13 Cheers Drive
Speedwell
Bristol
BS5 7FQ
United Kingdom
Email: info@thebunnyhat.co.uk